Privacy Policy

Charlie's Everlasting Treats (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, interact with our services, or communicate with us. By using our website or services you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

A. Personal Information you provide

When you contact us, place an order, sign up for communications, or otherwise interact with our services, we may collect personal information you give us, including but not limited to:

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely by third-party payment processors)

B. Non-Personal / Technical Information

We may automatically collect non-personal technical information when you use our website, including:

IP address
Browser type and version
Operating system
Pages visited and time on site
Referring and exit URLs
Device identifiers and basic usage telemetry

C. Cookies & Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, local storage) to provide and improve our services, remember preferences, analyze site performance, and personalize content. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

2. How We Use Your Information

We use collected information for purposes including:

To process and fulfill orders, shipments, and payments.
To communicate with you about your orders, inquiries, or customer service requests.
To provide, maintain, and improve our website and services.
To send promotional emails or texts if you have opted in (you may opt out at any time).
To analyze usage patterns and improve product offerings.
To detect and prevent fraud, abuse, or other unlawful activities.
To comply with legal obligations and respond to lawful requests.

3. Legal Basis for Processing (where applicable)

If you are in a jurisdiction that requires a legal basis for processing (for example, the EU), we rely on one or more of the following: your consent, contract performance (to fulfill orders), our legitimate business interests (to operate and improve our services), or compliance with legal obligations.

4. Sharing & Disclosure

We do not sell or rent your personal information. We may share information with:

Service Providers: third-party vendors who perform services on our behalf (payment processors, shipping carriers, hosting providers, analytics providers, marketing platforms). These providers are contractually bound to protect your information and use it only to perform services for us.
Legal & Safety: when required by law, to comply with a subpoena or other legal process, or to protect our rights, safety, or property.
Business Transfers: in connection with a merger, acquisition, sale of assets, or financing event — in which case personal information may be transferred as part of that transaction.
Aggregated / De-identified Data: we may share or publish aggregated data that does not identify individuals.

5. Payment Information

We use third-party payment processors to handle payment card transactions and mobile payments. We do not store full payment card details on our servers. Please review the privacy policies of those payment processors for more information on how they handle your payment data.

6. Text Message & Messaging Policy

By providing your phone number you consent to receive text messages from Charlies Everlasting Treats for order updates, account notifications, customer service, and promotional messages (if you opted in). Message frequency may vary. Message and data rates may apply.

To opt out of promotional/text messages, reply STOP to the message.
For help, reply HELP or contact us at the details below.
Consent is not a condition of purchase.

7. Your Rights

Depending on your location, you may have rights under applicable privacy laws, including the right to:

Access the personal information we hold about you.
Correct or update inaccurate or incomplete information.
Request deletion of your personal information.
Object to or restrict certain processing activities.
Request portability of your data in a commonly used machine-readable format.
To exercise these rights, contact us at timthomas@everlastingtreats.com or call 630-207-2458. We will respond in accordance with applicable law.

8. Data Retention & Security

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. We implement reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or electronic storage is 100% secure and we cannot guarantee absolute security.

9. Third-Party Links & Services

Our website may contain links to third-party websites and services whose privacy practices differ from ours. We are not responsible for the content or privacy practices of external sites and recommend you review their privacy policies before providing personal information.

10. Children’s Privacy

Our services are not directed to children under the age of 16 (or a higher age where required). We do not knowingly collect personal information from children without parental consent. If you believe we have collected data from a child in violation of applicable law, please contact us and we will promptly delete the information.

11. International Transfers

If you are located outside the United States, your information may be transferred to, stored, and processed in the United States where our servers and service providers operate. By using our services, you consent to such transfers.

12. Changes to this Privacy Policy

We may update this policy from time to time. When we make changes, we will revise the Effective Date at the top of this page. Continued use of our website or services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, contact:

Charlie's Everlasting Treats
Email: timthomas@everlastingtreats.com
Phone: 630-207-2458
Location: North Aurora, IL